Privacy Policy

The Cool Moon collects only the information needed to respond to enquiries, discuss project requirements, provide quotes, and deliver agreed website services. This may include your name, email address, business name, project details, website URL, and any information you choose to submit through a contact form, email, or project conversation.

Enquiry information is used to reply to you, understand your project, prepare proposals, manage communication, and keep basic business records. The site does not intentionally collect payment card data, sensitive identity documents, or account passwords from visitors. Contact form submissions may be processed by third-party form providers that support the enquiry workflow.

The website currently does not load advertising pixels or analytics scripts that track visitors across other websites. If analytics or marketing tools are added later, they should be clearly disclosed and, where required, controlled by consent before tracking starts.

You can ask for a copy of the personal information held about you, request correction, or ask for deletion where it is no longer needed for an active project, legal obligation, or legitimate business record. To make a privacy request, email info@thecoolmoon.com with enough detail to identify your enquiry or project.

Reasonable technical and organisational measures are used to protect enquiry data, including limiting admin access and avoiding unnecessary collection. No internet service can guarantee absolute security, but data is kept only for as long as it is useful for the purposes described above or required for legal and accounting reasons.